Privacy Policy - The Hangout Zone

<h1>Privacy Policy</h1><p><strong>Effective Date: August 2026</strong></p><p>Welcome to The Hangout Zone. Your trust is important to us, and we are committed to protecting the privacy and safety of our guests and families. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, register for programs or events, make a booking, or participate in activities at The Hangout Zone.</p><h2><br></h2><h2>Who We Are</h2><p>The Hangout Zone is a kids-only social enrichment and entertainment space where media, creativity, technology, and gaming bring kids together. Our website and online registration services are intended primarily for parents, legal guardians, educators, and other authorized adults. Children are not permitted to independently register, make purchases, or submit personal information through our website.</p><h2><br></h2><h2>Information We Collect</h2><p>We may collect information that parents, guardians, or other authorized adults voluntarily provide to us, including:</p><ul><li data-list="bullet"><span></span>Name</li><li data-list="bullet"><span></span>Email address</li><li data-list="bullet"><span></span>Phone number</li><li data-list="bullet"><span></span>Booking and registration information</li><li data-list="bullet"><span></span>Information submitted through contact or inquiry forms</li><li data-list="bullet"><span></span>Information reasonably necessary to register a child for a program, event, or activity</li><li data-list="bullet"><span></span>Other information you choose to provide to us</li></ul><p>When registering a child, a parent or legal guardian may provide limited information about the child, such as the child's name, age, and other information reasonably necessary for participation, safety, identification, or administration of our programs.</p><p>We do not knowingly collect personal information directly from children through our website without the involvement or consent of a parent or legal guardian.</p><h2><br></h2><h2>Check-In, Check-Out & Child Safety</h2><p>To help maintain a safe and secure environment, parents, guardians, or other authorized adults may be required to present a valid photo ID at check-in and/or check-out for identity and pickup verification.</p><p>Children are not required to present identification to participate. During a child's initial check-in, The Hangout Zone may take a photograph of the child for identification, safety, and authorized pickup purposes. This check-in photograph is maintained as part of the child's guest profile. Each child may also receive a<strong> </strong>wristband linked to their guest profile. The wristband is used to assist with secure check-in, access, participation, and check-out and may be scanned when the child enters or leaves The Hangout Zone. Information collected through our check-in and check-out procedures is used for safety, identification, access management, authorized pickup verification, and operation of our programs and services.</p><h2><br></h2><h2>Payments</h2><p>Payments may be processed through third-party payment processors or booking platforms. The Hangout Zone does not necessarily receive or store complete credit or debit card information.</p><p>Payment information is handled according to the privacy and security practices of the applicable payment provider. Third-party service providers may maintain and process information in accordance with their own privacy policies and security practices.</p><h2><br></h2><h2>How We Use Your Information</h2><p>We may use information we collect to:</p><ul><li data-list="bullet"><span></span>Process registrations, reservations, and bookings</li><li data-list="bullet"><span></span>Manage check-in and check-out</li><li data-list="bullet"><span></span>Verify authorized parents, guardians, and pickup persons</li><li data-list="bullet"><span></span>Identify participating children and maintain guest profiles</li><li data-list="bullet"><span></span>Help provide a safe and secure environment</li><li data-list="bullet"><span></span>Respond to inquiries and customer service requests</li><li data-list="bullet"><span></span>Communicate about programs, events, reservations, or schedule changes</li><li data-list="bullet"><span></span>Send information or updates you have requested</li><li data-list="bullet"><span></span>Operate and improve our programs, website, and services</li><li data-list="bullet"><span></span>Comply with applicable legal requirements</li></ul><h2><br></h2><h2>How We Protect and Share Information</h2><p>We use reasonable administrative, technical, and organizational safeguards designed to protect the information entrusted to us.</p><p><br></p><p><strong>The Hangout Zone does not sell or rent personal information.</strong></p><p>We may share limited information with trusted service providers when reasonably necessary to operate our website, process payments, manage registrations and bookings, operate our check-in and access systems, communicate with customers, or provide other services on our behalf. These third-party service providers may maintain and process information in accordance with their own privacy policies and security practices. We may also disclose information when required by law or when reasonably necessary to protect the safety, rights, or property of The Hangout Zone, our guests, or others.</p><h2><br></h2><h2>Cookies and Website Technology</h2><p>Our website may use cookies and similar technologies to provide website functionality, understand how visitors use our site, and improve the online experience. You may be able to disable or manage cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.</p><h2><br></h2><h2>Children's Privacy</h2><p>Protecting children's privacy is especially important to us. Our website is not intended for children to independently submit personal information, create accounts, make purchases, or register for programs. Registrations, bookings, purchases, and other transactions involving children must be completed by a parent, legal guardian, or authorized adult. We may collect limited information about participating children when provided or authorized by a parent or legal guardian and when reasonably necessary to provide our services, including information used for registration, identification, check-in/check-out, safety, and authorized pickup. If we learn that personal information has been submitted directly by a child without appropriate parental involvement or consent, we will take reasonable steps to delete the information as appropriate. Parents or legal guardians who have questions or concerns about information maintained about their child may contact The Hangout Zone.</p><h2><br></h2><h2>Photos, Video & Media</h2><p>The Hangout Zone distinguishes between identification photographs used for safety and security purposes and photographs, video, or audio recordings that may be used for promotional or marketing purposes.</p><h3><br></h3><h3><strong>Check-In Identification Photos</strong></h3><p>As part of our safety and security procedures, The Hangout Zone may take a photograph of each child during their initial check-in. This photograph is linked to the child's guest profile and may be used for identification, check-in/check-out, safety, access management, and authorized pickup verification. A child's check-in identification photograph is maintained primarily for operational, identification, and safety purposes.</p><h3><br></h3><h3>Photography, Video & Promotional Media</h3><p>The Hangout Zone may take photographs, video recordings, and/or audio recordings of activities, events, programs, and participants within the center or during The Hangout Zone-sponsored activities.</p><p>These photographs and recordings may be used by The Hangout Zone for legitimate business, advertising, and promotional purposes, including on:</p><ul><li data-list="bullet"><span></span>The Hangout Zone website</li><li data-list="bullet"><span></span>The Hangout Zone social media accounts</li><li data-list="bullet"><span></span>Digital communications</li><li data-list="bullet"><span></span>Digital and print advertising</li><li data-list="bullet"><span></span>Promotional videos and materials</li><li data-list="bullet"><span></span>Public relations and press materials</li><li data-list="bullet"><span></span>Other marketing and promotional channels</li></ul><p>The use of a child's image, likeness, voice, or participation for these purposes is subject to the media consent and release provided by the child's parent or legal guardian as part of The Hangout Zone's registration and waiver process.</p><p>By completing the applicable waiver and media release, the parent or legal guardian authorizes The Hangout Zone to use their child's image, likeness, voice, and/or participation as described in that agreement.</p><p>The Hangout Zone will not intentionally identify a child by their full name in public-facing promotional materials without additional parent or legal guardian authorization.</p><h2><br></h2><h2>Data Retention & Deletion</h2><p>The Hangout Zone retains personal information only for as long as reasonably necessary to provide our services, maintain appropriate business and safety records, comply with legal obligations, resolve disputes, and enforce our agreements.</p><p>Information associated with a child's guest profile, including check-in identification photographs, may be retained to facilitate future visits and maintain the safety and security of our check-in and check-out process. Parents and legal guardians may contact The Hangout Zone to request deletion or correction of personal information associated with their child. We will honor reasonable requests when appropriate, subject to information we may be required or reasonably need to retain for legal, safety, accounting, transaction, dispute-resolution, or other legitimate business purposes. Deleting certain information may limit our ability to maintain a child's guest profile or provide certain services during future visits. Photographs, videos, or other media previously used or published pursuant to a valid media release may not always be capable of being completely removed from previously distributed materials, third-party platforms, or content that has already been shared or reproduced by others.</p><h2><br></h2><h2>Your Choices</h2><p>Parents and legal guardians may contact us to request that we update or correct personal information they have provided or to ask questions about information associated with their child. You may unsubscribe from promotional emails by using the unsubscribe option provided in those communications, when applicable.</p><h2><br></h2><h2>Questions or Concerns</h2><p>If you have questions about this Privacy Policy or how your information or your child's information is handled, please contact us through The Hangout Zone website or at contactusform@thehangoutzone.com.</p><h2><br></h2><h2>Updates to This Policy</h2><h1><span style="font-size: 12px">We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal requirements. Updates will be posted on this page with a revised effective date.</span></h1>